Jane? What's the big deal?

Perhaps I'm just not very familiar with part of town that borders the Village and Soho, but surely there must be better brunch options in this area. I was truly looking forward to my meal at Jane, but walked away from my experience a bit disappointed. The space itself and overall service was lovely, but my entree left much to be desired. Did I order wrong? Maybe I need to drop the notion that if a restaurant serves and specializes in brunch, that surely their Eggs Benedict will be a hit. My entree arrived lukewarm, with just a small dollop of what makes every Benedict worthy of ordering...Hollandaise sauce. The home fries that accompanied my dish were a pile of measly sliced baked potatoes that were seasoned with a couple of red pepper and onion slivers.

Is it wrong to go in to a highly popular restaurant with great meal expectations? Or is it best to keep my general "glass half empty" outlook (that I generally have on life) on the NYC dining scene? Perhaps it's better to be pleasantly surprised.