As if packing up the past 10-years of my life in NYC and moving to the West Coast wasn't stressful and difficult enough, Completely Bare wanted to wedge that proverbial knife even deeper...
In February, after having been a client for the better part of a year, I purchased a 6-pack of laser hair removal sessions from Completely Bare. For those of you who don't know about laser hair removal, you have to wait 6-weeks in between sessions. So, if you do the math, it would take 36-weeks to complete a 6-session package. To date, I've completed two sessions and have my third on Friday.
Rewind 1-month ago: I recently returned to NYC from a long weekend in LA. I had just made the incredibly emotional decision to move across the country at the end of May, when my lease was due to expire. In closing out and scheduling the cancellations of my utilities and other services, I contacted Completely Bare to see what I could do about my three remaining sessions (remember, one has to wait 6-weeks in between sessions). The conversation between me and Carol, one of the managers, went something like this:
Me: "Hi Carol, I'm moving to LA at the end of May. After my session on May 23rd, I will have three remaining. I am not going to be able to use them, as I was informed that you do not have West Coast locations."
Carol: "OK, I can offer you one of two solutions. You can transfer your credits in to another person's name, or we can extend the time frame to a year and you can use them when you come back to NYC."
Me: "Thanks, but I will not be coming back to NYC every 6-weeks or even 3-times in the next year. I do not have to travel for work, and I certainly cannot afford to return merely for laser hair removal sessions. If I send you a copy of my California lease, can I get some sort of refund? This was not something that I planned when I had initially purchased this package. Clearly."
Carol: "Sorry, but even giving you the two options I offered is normally something we don't do. I cannot offer you a refund."
After trying to sell my remaining sessions to friends and coworkers, no one bit. So, in utter desperation, I put a listing on (gasp) Craigslist. I cannot afford to eat hundreds of dollars! Thank you, Completely Bare, for making this process Completely UnBAREable. Shame on you!
Until we eat again,
The Lunch Belle